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Junior Finance Executive
Ironwood Digital · Indexed today
About the role
JetSynthesys Pvt. Ltd. is hiring via Jobdost Junior Finance Executive job in Pune | Cutshort
Junior Finance Executive
Junior Finance Executive
1
\- 3 yrs
₹2L - ₹3L / yr
Pune
Skills
Tally
MS-Office
Accounts receivable
Accounting
Finance
**Junior Finance Executive
Skills
– Tally experience is must
– Account Receivable
Location - Pune
Experience - 1-3 years
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Companies hiring on Cutshort
Founded
:
2012
Type
:
Services
Size
Stage
:
Bootstrapped
About
JetSynthesys Pvt. Ltd. is part of the Navani family owned JetLine Group of Companies. JetSynthesys is the group's most innovative company in the promising Digital and Technology Business World with a vision to create world class digital products, platforms and services in India and play an active role in the digital daily life of 1.3 billion Indians extending that to all individuals on the planet through very powerful targeted Big Data analytics and unbeatable content and user experiences.
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₹23L - ₹30L / yr
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REVIEW CRITERIA:
MANDATORY:
– Strong Technical Support Leader profile
– Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
– 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
– Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
– Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
– Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
– Effectively coordinate with architects and engineering heads
– Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
– Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
– Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
– Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
– Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
– Ensure customer issues are responded to and resolved within defined SLAs
– Drive prioritization, root cause resolution, and engineering coordination across product teams
– Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
– Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
– Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
– Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
– Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
– Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
– Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
– Engage with enterprise customers on complex or long-running tickets
– Serve as a trusted escalation point for strategic clients
– Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
– Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
– Build and mentor a lean L3 support team or tiger squads when required
– Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
– 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
– Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
– Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
– Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
– Excellent communication skills—able to speak fluently with both customers and engineers
– Data-driven mindset for reporting, insights, and stakeholder updates
– Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
– Comprehensive health insurance coverage.
– Excellent rewards and recognition policy.
– Transparent compensation policy with no unnecessary deduction in CTC.
– Annual company off-site and a variety of events, celebrations throughout the year.
– Travelling opportunities between our offices across the country.
– Annual company walkathon & related sporting events.
– Quarterly Coffee with CEO.
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₹10L - ₹15L / yr
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About Toddle
At Toddle, we help teachers do better what they do best - teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centered experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalized learning experiences.
At Toddle, we build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 100,000 educators across 2,000+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle’s growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world-class professional learning opportunities and resources for educators and school leaders, all for free.
We love solving for
– Creating delightful experiences that help teaching teams collaborate better & be more effective
– Building tools that help teachers personalize learning for their students
– Helping teachers around the world connect with each other meaningfully
We are at a series A stage right now, growing fast in the SaaS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.
Here’s what you’ll be doing
"Good design is as little design as Possible" - Dieter Rams
Design is one of Toddle's core competencies and as a designer on the team, you'll lead the way. Our designers are makers and storytellers. They envision how people experience our products and bring that vision to life in a way that feels inspired, refined and even magical.
Your key responsibilities will include:
– Has an interest in designing for education and knows the difference between "good" and "great" and is able to work through team dynamics and timelines to deliver excellent design
– Is obsessed with breaking new creative ground through crafting the best ideas in design
– Is optimistic and open to new ideas and ways of working
– Has a diverse portfolio that shows good aesthetic judgment and attention to detail
Is this someone that looks like you?**
– 1- 3 years of experience in designing for brands, digital products and services
– Formal design training with an incredible eye for detail and obsessive appreciation for
– typography, design and layout
– Strong design sensibilities (visual, motion and interaction)
– Adept at using the Adobe Creative Suite, Figma, Sketch or similar design tools
– Excellent organizational, collaboration, and communication skills
– We deeply value building the right culture at Toddle, and these are a few things that
– we look for in each hire – coach-ability, curiosity, ownership and hustle
– High sense of accountability & ownership
– Strong team player and someone who derives great joy from efficient teamwork
– Humility, diligence and a willingness to
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FAQ
Is the Junior Finance Executive role at Ironwood Digital remote?+
This Junior Finance Executive position is listed as onsite.
What is the salary for the Junior Finance Executive role at Ironwood Digital?+
The listing states 192000-288000 INR.
What seniority level is this Junior Finance Executive role?+
This is a junior level position.
How do I apply for the Junior Finance Executive role at Ironwood Digital?+
Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Ironwood Digital.