Junior Developer – BMC Helix Platform RFP-252986-1 for Syensqo SA

Summary The Junior Developer – BMC Helix Platform role involves supporting the development, configuration, and maintenance of business workflows in the BMC Helix ecosystem, contributing to global IT operations within a matrix organization. Main Responsibilities Handle incidents and service requests in BMC Helix, including logging, triage, and resolution, adhering to ITIL processes and SLAs. Diagnose issues, troubleshoot problems, and apply fixes. Update tickets with accurate information including categorization and actions taken. Monitor assigned queues, follow up on pending items, and escalate critical cases. Contribute to knowledge articles and document resolutions. Assist in the development and configuration of BMC Helix solutions. Support implementation of business workflows and basic customizations. Help translate business requirements into platform configurations. Participate in Agile ceremonies and collaborate with senior developers. Document technical changes and perform unit testing. Develop knowledge of the BMC Helix platform and seek feedback from seniors. Key Requirements Experience with BMC Helix or related ITSM platforms. Understanding of ITIL processes and service management. Basic skills in development and configuration on BMC Helix. Ability to troubleshoot and resolve incidents. Nice to Have Experience with Agile methodologies. Familiarity with documentation tools and knowledge sharing practices. Knowledge of dashboard creation and asset management. Other Details Team Structure: Reporting to GCC, supporting IT Services. Collaboration Environment: Works closely with Senior Developers and cross-functional teams.