Junior Customer Success Manager

ABOUT THE ROLE
Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts.
WHAT YOU'LL DO
– Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach.
– Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.
– Configure and maintain client settings in product back-end systems.
– Gather and share structured client feedback and product improvement ideas with the Product team.
– Support sales colleagues in assessing product capabilities and scoping potential account expansions.
– Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships.
WHAT WE'RE LOOKING FOR
– A degree in business, business informatics, industrial engineering, or a related field.
– 0-2 years of experience, ideally in a customer-facing support role; SaaS or technology experience is helpful but not required.
– Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear.
– Interest in AI tools and prompting, with an aptitude for digital products and back-end systems.
– Native-level German and strong spoken and written English.
– A customer-focused, patient communicator who is proactive, adaptable, organized, and comfortable working independently after onboarding.
COMPENSATION & BENEFITS
Visa sponsorship is not available for this role.
LOCATION
Hybrid role based in Cologne, North Rhine-Westphalia, Germany.