JR

Hello, our name is Customertimes , but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. About this job: We are looking for a Project/Service Manager to join a long-term, international project in the pharmaceutical domain. Location: Bulgaria, Serbia, Georgia, Montenegro, Moldova etc.(remote) What makes you a great fit: 3+ years of experience in a service management, IT support, or project coordination role; Solid understanding of ITSM processes and best practices (ITIL knowledge is a plus); Experience managing incidents, service requests, and SLA compliance; Experience planning and coordinating software releases, including UAT and retrospectives; Strong stakeholder management and communication skills; Ability to produce clear, structured reporting for management and clients; Fluent English and Russian, both written and spoken; Strong organizational skills and attention to detail. How you'll make an impact: Support: Assign new incidents and service tasks to the right owner; Ensure the team follows the ITSM process; Monitor SLA compliance across tickets; Prepare weekly and monthly reports; Communicate with stakeholders and the team; Prepare knowledge base materials; Review and improve support processes. Releases: Plan releases; Track deadlines and keep statuses updated; Assign tasks; Conduct UAT; Facilitate retrospectives; Communicate with stakeholders; Prepare checklists and release notes; Review and improve release processes. If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us? Job ID: JR-207027 Originally posted on Himalayas