IVR / Contact Center Application Developer

Seeking an experienced IVR / Contact Center Application Developer with expertise in Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud . The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations. Position Title: Contact Center Application Developer Work Mode: Philadelphia, PA, Remote possible for a good consultant Tentative duration - 6 months + Duties Develop applications using Java, Spring Boot, Microservices, and Node.js . Build and support REST APIs and backend services. Design and maintain IVR, call routing, and self-service solutions using Amazon Connect, Genesys Cloud, and Amazon Lex. Integrate contact center platforms with CRM systems, databases, and third-party applications . Configure call flows, queues, routing strategies, and customer interaction workflows. Develop and support AWS-based solutions using services such as Lambda, API Gateway, SQS, SNS, DynamoDB, and S3 . Troubleshoot production issues, optimize performance, and support deployments. Participate in code reviews, CI/CD processes, and Agile development activities. Collaborate with business and technical teams to deliver customer service solutions. Required Skills 5+ years of experience in Java Development . Strong experience with Spring Boot, REST APIs, and Microservices . Hands-on experience with Amazon Connect and/or Genesys Cloud . Experience developing IVR and Contact Center solutions . Strong knowledge of AWS Cloud Services . Experience with Node.js . API integration experience with CRMs, databases, and third-party systems. Knowledge of OAuth, JWT, and API Security . Experience with GitHub, CI/CD pipelines, and Agile/Scrum . Strong troubleshooting and production support skills. Desired Skills Experience in Healthcare, Payer, Provider, or Customer Service environments . Experience with Amazon Lex . Knowledge of Event-Driven Architectures and messaging systems. AWS or Genesys Cloud certifications. Experience with monitoring tools such as CloudWatch, Splunk, Dynatrace, or New Relic . Exposure to Docker and Kubernetes