IT Systems Engineer Network System Helpdesk Cong Ty Tnhh Hallmark Global Asia 1814

Top 3 Reasons To Join Us The Job Provide daily IT user support (local and remote) to restore service quickly and minimize downtime Open and manage ServiceNow incident and request tickets Manage user accounts and system access (Hallmark systems such as PLM, ERP, file servers) Maintain and monitor network devices and internet links Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements Coordinate with management to submit and track approved device purchases and fulfill additional IT equipment requirements Engage vendors to request, evaluate, and compare quotations and service levels to ensure best value and meet with business needs Prepare and manage master agreements, sales contracts, and relevant appendixes to ensure continuity, compliance, and cost control Request and track payment processes Maintain asset records to support asset management, audit readiness, and budgeting Create and maintain user manuals Prepare daily reports to facilitate business operations in procurement, accounting, and supplier management. Deliver support and training during application deployment, user acceptance testing, and aid the creation of user manuals. Implement business process automation initiatives, including reporting and system workflow optimization. Your Skills and Experience Degree/Higher Diploma holder in Computer Science / IT or related discipline Over 5 years’ solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support. ITIL/MCSE/CCNA qualification is required Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel) Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN Knowledge of SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App Excellent communication skills with all levels of user and vendor management Good command in written and spoken English Strong work ethic & responsibility, Problem-solving & analytical, Resilience & patience Why You'll Love Working Here Attractive salary + 13th-month bonus salary 100% salary during probationary period Paid statutory insurance (social, health, unemployment) in accordance with VN regulations Premium healthcare plan for employee and family members; annual health check 15 annual leave days, 07 sick leave days and 01 birthday leave per year. Salary review once a year based on employee performance and contribution Training programs, team building, and annual company trips. Employee-friendly working conditions, longstanding colleagues