IT Support Technician

Salary: $140,000 - 175,000 per year Requirements: Bachelors Degree in Information Systems, Business, Communications, or a related field preferred, or four to six years of equivalent experience Must possess a valid PIV or ability to obtain one at the start of employment Proven experience in incident, problem, and request management processes using ITIL service framework and best practices Familiarity with working in an IHS environment Proficient in Microsoft Office applications (Excel, Word, PowerPoint, etc.) Responsibilities: Set up, configure, and dismantle MTKs on location, including hardware assembly and software installation Image devices and ensure accurate system configuration Establish network connections and confirm connectivity for MTKs Install necessary applications and troubleshoot hardware and software issues Verify kit inventory accuracy and maintain comprehensive records Report the status of all MTK setups, incidents, requests, and issues to the IT Logistics Manager Collaborate with IHS entities to address technical challenges and ensure successful MTK deployments Investigate, prioritize, research, and document user problems in detail within tickets; escalate unresolved issues to the appropriate higher-tier team Provide end-user support for hardware, software, and related peripherals supporting the MTK Receive and inspect deliveries for quality and accuracy, documenting any discrepancies Securely package parts for outgoing shipments Maintain a clean and organized workspace Technologies: Excel Hardware Support ITIL Network More: We are Cherokee Nation Integrated Health (CNIH), a division of Cherokee Federal, which consists of tribally owned federal contracting companies serving over 60 federal clients. We are dedicated to building a brighter future, tackling complex challenges, and passionately supporting the governments mission. Our team values a diverse workplace, and we encourage military veterans and those transitioning to civilian roles to apply. We offer competitive pay and benefits including medical, dental, vision, 401K, and more. Join us in our mission to serve with compassion and integrity. last updated 41 week of 2026