IT Support Specialist (Remote - Full-Time, Night Shift)

RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment. Key Responsibilities Provide technical support for Microsoft 365 and Google Workspace tenants Troubleshoot issues in QuickBooks Desktop and Online environments Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents Create and maintain IT scripts for automation and task optimization Respond to, track, and resolve IT support tickets within defined SLAs Communicate effectively via Microsoft Teams and maintain high service standards Document troubleshooting steps, resolutions, and common issues for the knowledge base Requirements Qualifications Minimum 2 years of IT support experience Proficient in troubleshooting Microsoft and Google Workspace issues Hands-on experience with RMM and ticketing systems Basic to intermediate scripting knowledge (PowerShell, Bash, or others) Familiarity with accounting software, especially QuickBooks Strong communication and remote collaboration skills Ability to work night shifts and manage tasks independently Tools & Platforms You'll Be Working With -QuickBooks (Desktop/Online) -Microsoft 365 Admin Portal & Teams -Google Workspace Admin Console -NinjaRMM & Gam Ninja Ticketing Tool Office Applications (Word, Excel, Outlook, etc.) Benefits Salary: USD 1000–1000/month Work Setup: Work from Home Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time) 📩 To Apply: Send your CV and portfolio to: [email protected] Subject Line: IT Support Specialist - [Your Full Name] Originally posted on Himalayas