IT Support Specialist

📋 Description Respond to and resolve IT support requests promptly. Troubleshoot desktops, laptops, mobile devices, printers, and peripherals. Set up employee user accounts across internal tools and hardware. Use endpoint and asset management tooling to manage hardware. Use knowledge base to resolve common issues. Escalate complex issues to senior IT staff when needed. 🎯 Requirements 1+ years IT support or help desk experience. Customer-focused with passion for technology. Basic understanding of Windows and macOS. Experience with Microsoft Office and Google Workspace. Familiarity with TCP/IP networking. Excellent communication and problem-solving; works well autonomously and in a team. 🎁 Benefits Remote-friendly; majority of the team works remotely across the U.S. 20 days PTO, 10 sick days, 11 holidays, year-end closure. Health, dental, and vision coverage for you and your family. 401(k) match and remote-office stipend. Generous parental leave and volunteer time off. Gift matching policy and other total rewards.