IT Support Officer

IT Support Officer Banks Benchtops About the Role We're looking for a motivated junior IT professional to join our team across Banks Benchtops — growing Queensland-based stonemasonry businesses sharing a fast-paced, multi-site IT environment. Based at our Arundel (Gold Coast) office, you'll work directly alongside the IT Manager to keep day-to-day operations running smoothly while getting genuine exposure to a broad range of systems, infrastructure projects, and business integrations. AI tools are increasingly central to how we work, and this role will actively contribute to how we adopt and integrate them. This is a hands-on role that will grow with you. What You'll Do Provide first and second-level IT support to staff across our five sites (Arundel, Brendale, Archerfield, Rocklea) Set up, configure, and troubleshoot Windows PCs, laptops, iOS devices, and printers Support and maintain our Microsoft 365 environment (Exchange Online, SharePoint, Teams, OneDrive) Assist with device management via Zoho Endpoint Central MDM Help manage user accounts, access controls, and onboarding/offboarding in Entra ID Assist with monitoring email security, responding to phishing reports, and managing quarantine queues Contribute to IT projects including CRM integrations, workflow automation, and SharePoint development Assist in evaluating, deploying, and supporting AI tools and assistants across the business Help research and test AI integrations that improve team productivity and automate repetitive workflows Maintain IT documentation, asset registers, and support tickets Liaise with vendors and third-party support contacts as required Support and troubleshoot hardware and software across desktops, laptops, and mobile devices Assist users remotely, resolving issues efficiently without always being on-site Provide support and gain exposure to CRM platforms (HubSpot, Cin7, Salesforce, or similar) Support networking and server infrastructure as required Provide support for industry software such as AutoCAD, SECAD, or similar design/manufacturing tools What We're Looking For Essential: A genuine interest in IT — whether from study, self-teaching, or hands-on experience Minimum 1-2 years of practical IT experience required Solid understanding of Windows operating systems and Microsoft 365 basics Experience with Microsoft 365 administration (Exchange, SharePoint, Entra ID) Hands-on experience with AI tools — LLMs, AI assistants, prompt engineering, or local AI deployments (e.g. Ollama, OpenAI API, Claude) Strong communication skills and a customer-first attitude when supporting staff Ability to work independently and manage competing priorities Eagerness to learn and take on new challenges Full working rights in Australia Desirable (not required): Familiarity with mobile device management (MDM) platforms Exposure to Power Automate, SharePoint, or similar tools Understanding of email security concepts (SPF, DKIM, DMARC) Any experience with HubSpot, Xero, or ERP/CRM systems Interest in agentic AI workflows, automation, or integrating AI into business processes Familiarity or experience working in a construction or manufacturing company Relevant IT qualifications (Industry Certificates or equivalent) What We Offer A real IT role with genuine variety — no two days are the same Direct mentorship from an experienced IT Manager across a broad tech stack Exposure to Microsoft 365, cloud infrastructure, CRM platforms, Power Automate, AI tools, and more Supportive team culture across a well-established, privately owned business group Opportunity to grow into a senior IT role as the business scales Gold Coast-based role — Arundel office with occasional site travel