IT Support Manager

Salary: $123,000 - 163,000 per year Requirements: Strong ITSM and service-delivery experience IT support leadership experience or substantial team-lead experience Demonstrated ability to use ticketing data to achieve measurable process improvements Strong analytical and communication skills Knowledge of Azure, Microsoft technologies, and hybrid infrastructure Healthcare or HIPAA experience is preferred but not required Responsibilities: Lead and support a nationally distributed IT support organization Analyze ITSM and ticketing data, trends, and service metrics Identify operational gaps and develop policies and processes to improve performance Manage escalations and drive continuous improvement Communicate trends and recommendations to leadership Support Microsoft, Azure, on-premises, and hybrid environments Technologies: Azure Support ITSM Cloud AI LESS More: We are seeking an experienced IT Support Operations Manager for a role based in Miami, Florida, combining IT service management, operational leadership, analytics, and process improvement. We offer eligible employees medical, dental, and vision insurance, HSA and FSA options, a 401(k), and life, disability, and accidental death and dismemberment insurance. Salaried employees receive paid time off; hourly employees generally do not, except where required by law, and hourly employees on Service Contract Act projects are eligible for paid sick leave. Compensation is determined by factors including qualifications, experience, skills, location, and business needs, and may be adjusted; this role is not eligible for bonuses, incentives, or commissions. We are an equal opportunity employer. last updated 41 week of 2026