IT Support Engineer - M365 / Azure

Core Competencies: Microsoft 365 administration Endpoint management and security IT service delivery and troubleshooting Infrastructure monitoring and operational support Responsibilities: Independently research, design, develop and deploy Microsoft 365 solutions that support business and operational requirements. Administer the Microsoft 365 environment to maintain service availability, reliability, security and performance. Configure, support and maintain Microsoft Intune and Microsoft Defender capabilities in accordance with organisational requirements. Provide Level 1 and Level 2 helpdesk support, including remote assistance and troubleshooting. Participate in an after-hours and weekend standby support roster, where required. Monitor system health and regularly review, analyse and test systems to identify performance, availability and security issues. Plan and coordinate the deployment, replacement and lifecycle management of IT hardware. Perform and verify system updates, backups and restorations, as required. Collaborate with internal stakeholders to improve system functionality, service quality and user experience. Coordinate IT onboarding and offboarding activities for new hires and departing employees. Create and maintain system configuration records, operating procedures, process documentation and end-user guides. Provide high-quality technical support and coordinate with internal teams and external vendors to resolve issues both onsite and remotely, including onboard vessels. Travel overseas when required to provide ad hoc IT support. Support IT procurement activities, including sourcing, vendor coordination, quotation review and order follow-up. Maintain accurate hardware and software asset inventories. Complete and document daily, monthly and annual IT operational checks. Requirements: At least 2 years of hands-on experience administering and supporting Microsoft 365 environments. More than 3 years of experience providing Level 1 and Level 2 IT support in a medium-sized or large enterprise environment. Working knowledge of Microsoft Intune and Microsoft Defender. Strong customer service, communication, analytical and problem-solving skills. Ability to work independently and collaborate effectively as part of a team. Willingness to provide after-hours standby support and travel overseas when operationally required. HOW TO APPLY: Interested applicants, kindly send your resume in MS WORD format to ref10(at)trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume. Last drawn salary Expected salary Notice period Reason for leaving We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg. Trust Recruit Pte Ltd EA License No: 19C9950 EA Personnel: Hooi WaiMan (Samantha) EA Personnel Reg No: R21100062