IT Support Engineer L2

📋 Description L2 escalations: triage, diagnose, resolve tickets beyond L1; admin ops and alerts. Onboarding/offboarding: manage accounts; device enrollment; credentials; laptop setup. Incident response: phishing, account compromise, lost devices; containment and remediation per playbooks. Automation & integrations: scripts, APIs, Zapier/n8n; drive efficiency and ownership. L1 mentoring & documentation: coach L1; update runbooks; document automations. SaaS administration: Slack, Notion, Google Workspace, 1Password; RBAC and audits. 🎯 Requirements 5+ years in IT support; 3–5 years at L2/sysadmin Strong troubleshooting and end-to-end ticket ownership macOS administration and end-user troubleshooting Strong Google Workspace admin skills (roles, logs, security) Identity/access management (RBAC, audits; SSO/SAML/SCIM) Ability to write and maintain documentation; mentor L1 🎁 Benefits Private medical insurance for employee and family 23 paid vacation days per year 11 paid public holidays per year 5 company-paid sick leave days Remote working and home office setup assistance English language learning courses