IT Support Engineer

Cobalt Streamworks is hiring an IT Support Engineer to provide second-line technical support to a UK-based business and its users. You'll work fully remotely, diagnosing and resolving hardware, software, and network issues with a focus on fast, professional service. Key Responsibilities Provide second-line IT support via ticketing system, phone, and remote desktop tools Diagnose and resolve hardware, software, and connectivity issues Manage user accounts and permissions in Active Directory and Microsoft 365 Maintain and update IT documentation and asset registers Escalate complex issues to senior engineers when appropriate What You'll Need 2+ years of IT support experience at 1st or 2nd line level Solid knowledge of Windows environments and Microsoft 365 Familiarity with networking fundamentals (DNS, DHCP, VPN) Strong communication skills and a customer-first attitude Reliable fibre internet and a dedicated home workspace What's on Offer Salary: R26,000 per month Full-time, permanent remote position Working hours: 09:00–17:00 UK time (11:00–19:00 SAST) Equipment provided | 20 days paid leave We welcome applications from all backgrounds. If you're a problem-solver who takes pride in great IT support, apply today. Originally posted on Himalayas