IT Support Engineer

📋 Description Be the first point of contact for IT support across the company, solving hardware, software and Take on trickier or unresolved technical issues, and dig into recurring ones so we fix the root Set up and manage accounts, access and permissions across our core systems, including Google Work with People Operations to make onboarding and offboarding smooth and secure Look after company devices and IT inventory, from provisioning to retirement Manage our IT suppliers (e.g. Atlassian, LastPass, JetBrains) and work with Finance on licences 🎯 Requirements Experience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment Comfortable troubleshooting on Mac and Windows, with good exposure to SaaS tools and end-user Curious about AI: LLMs are already part of how you troubleshoot, research or automate, and sharing Hands-on experience administering Google Workspace or a similar identity platform Real care for the people you support and the experience they have, beyond just closing tickets Clear written and spoken English, and a habit of documenting how things work 🎁 Benefits 15 days paid vacation per year plus 18 public holidays Private Healthcare Monthly team bonding allowance Menopause support Choice of a workstation Ability to work for up to 3 months per year from any country in the world