IT Support Engineer

📋 Description Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across Build and maintain automated employee-lifecycle (joiner / mover / leaver) workflows that replace Contribute to our internal tooling — we script our own dashboards and automation in Python, and Serve as a technical escalation point for issues Tier 1 can't resolve, and turn recurring Troubleshoot advanced macOS issues beyond the GUI: system logs, launch agents/daemons Manage the fleet through MDM: zero-touch deployment, configuration baselines, OS update 🎯 Requirements 3–5 years in IT support or IT engineering, with at least 2 supporting a majority-Mac fleet. System administration and advanced troubleshooting across macOS endpoints, including real Strong hands-on experience administering core SaaS platforms: Google Workspace, an IdP/SSO Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM) and the integrations that Scripting in Bash/Zsh and Python. Solid networking fundamentals — Wi-Fi, LAN, DHCP, DNS, VLANs — and the ability to run an office 🎁 Benefits Hybrid Work Model: Based in San Francisco with a balance of in-office and remote flexibility. Fresh Lunch: Provided on in-office days. Commuter Support: $150 monthly reimbursement for transit expenses. Health & Wellness: $200 quarterly reimbursement to support your well-being. Time Off: Flexible PTO plus 14 company holidays. Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.