IT Specialist - Commercial Retail Applications Support

IT Specialist - Commercial Retail Applications Support Are you passionate about IT applications and delivering excellent customer support? Would you like to work with commercial retail solutions that help drive business decisions across multiple markets? Then this Entry IT Specialist role in Arla's Commercial IT organization could be the perfect opportunity for you. You will join a collaborative and international team that supports critical retail applications used across our business. We are looking for someone eager to learn, grow, and make a difference through great support and service. Irma Valantinaite, IT Delivery Lead. About the job As an IT Specialist for Commercial Retail Applications, you will become part of the Retail Product team within Arla IT. Your primary focus will be supporting Visualfabriq , a key SaaS solution used for promotion planning and trade investment management across Arla markets. You also will contribute to supporting other retail solutions ad hoc. You will work closely with business users, vendors, super users, and other IT teams to ensure stable operations, efficient support, and continuous improvement of the solution. This role offers a unique opportunity to build expertise in retail planning and Trade Promotion Management while supporting a business-critical SaaS platform used across multiple markets. As we work in Product Teams we are responsible for full life cycle of the application, so you will be involved in all stages of the product from implementation to decommissioning. Main responsibilities Provide second-line support for Visualfabriq users across multiple markets, ensuring stable day-to-day operations. Investigate, troubleshoot, and resolve incidents, service requests, and user access issues in a timely manner. Manage user administration , including access provisioning, role assignments, and security compliance. Support testing and deployment activities for system enhancements, releases, and business-driven changes. Monitor application performance and analyze recurring issues to identify root causes and improvement opportunities. Collaborate with vendors, business stakeholders, and internal IT teams , while maintaining documentation, knowledge articles, and user training materials. Who are you? You have experience supporting business applications within a retail, commercial, or Trade Promotion Management environment . You have a solid understanding of IT Service Management and are familiar with ITIL processes , including incident, problem, and change management. You enjoy analyzing issues, identifying root causes, and turning complexity into practical solutions. You collaborate effectively with business users, vendors, and IT colleagues in an international environment. You take ownership, are eager to learn, and thrive in a role where technology and business processes come together. Furthermore you are Fluent in English and are able to be present in office 50% of the time. Nice to have Experience with Visualfabriq or similar Trade Promotion Management solutions. Experience supporting SaaS applications . Experience with user administration, testing, or release activities. What do we offer? We offer a dynamic and supportive workplace where learning and development are encouraged. You will work alongside experienced colleagues who are ready to help you grow professionally and personally. We’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious household-favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world. Application and contact If you are eager to start or continue your IT career within a global organization and contribute to the success of our commercial retail applications, we would love to hear from you. Please note that this role requires you to be in the office 50% of the time + one additional day (monthly). We are committed to salary transparency and will discuss the salary range and benefits before the first interview. Apply Viby J Share Company Profile Permanent position Full-time 1.240 ratings on Jobindex 5 af 5 stjerner True work-life balance takes trust. And Arla has it in spades. The freedom we get makes everything more enjoyable. Sean Rankine, Copywriter Grow with Arla We are ambitious people doing good together – that is the spirit of our cooperative, whether at the office, in the dairy or on the farm. We enable good food choices that make life better and work hard to bring health and inspiration to the world, naturally. If you are looking to shape the future with a company that truly cares about your development and success, Arla is a choice you can feel good about. At Arla, we believe that great things happen when people work together with purpose. We’re committed to creating a culture built on collaboration, responsibility, and trust - where you can grow, take ownership, and make a real-life impact. I love working somewhere with a clear purpose. At Arla, we support each other, and it feels like we’re building something meaningful together. Karen Olsen, Executive Assistant, HR Employee Benefits Great workplace Enjoy great office facilities, a good canteen at most locations, a vibrant social community through our employee clubs, and discounted dairy products in our employee shops. Flexibility We support flexible ways of working while valuing time together on-site to foster collaboration. As some roles require in-person work, flexibility depends on role and business needs. Competitive pay We offer fair and competitive pay, with annual salary reviews designed to recognize and reward individual performance and impact. Parental Leave We offer enhanced paid parental leave to support you and your family during important life moments. Health Service As an employee at Arla Foods, you have free access to a healthcare programme provided by PensionDanmark, supporting both your physical and mental health. Pension We offer an attractive pension scheme, contributing to your long-term financial security. Where do you see yourself? Across offices, dairies, and trucks on the road, at Arla we work together across the globe. We all have different roles and different backgrounds - one shared effort. Together, we Feed Life™. Curious? See open positions Cocio Karolines Køkken Lurpak Castello Arla Protein Kærgården Arla Cultura Arla Unika Cocio Karolines Køkken Lurpak Castello Arla Protein Kærgården Arla Cultura Arla Unika Arla Foods Sønderhøj 14 8260 Viby J Visit our careersite