IT Service Desk Analyst (Video Management system)

About the role Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality. Maintain critical systems to ensure service uptime and meet operational performance targets. Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs. Key responsibilities Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality Maintain critical systems to ensure service uptime and meet operational performance targets Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs Perform all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules Identify, report and address work discrepancies, defects and inconsistencies Generate and submit daily maintenance reports Perform basic system and network troubleshooting About you Diploma/Nitec graduates in Information Technology (IT) or related qualifications Able to work in a 12-hour rotating shift work schedule, on a 4 days work week only Good documentation, communications and presentations skills Experience in Microsoft Office productivity software Basic Knowledge on Window servers and Milestone VMS system troubleshooting Basic Knowledge on Local Area Networking, switch configuration and VLANs Must be able to clear the Security clearance PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 EA Registration No. R23112260 (MayThin Kyu) Interested candidate please click "APPLY" to begin your job search journey. We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected] .