IT Operations Engineer (Network)

This is a hands-on IT Operations role focused on managing and maintaining Azure cloud infrastructure, network operations, and ensuring the stability, security, and availability of business-critical systems. The successful candidate will combine strong technical expertise with operational leadership, overseeing major incidents, change management, vendor coordination, and cross-functional infrastructure teams. Client Details Our client is a leading global professional services firm that advises multinational organisations on complex business matters across various industries. Description Manage and support the organisation's cloud infrastructure environment, with a focus on Microsoft Azure , including virtual machines, networking, storage, identity management, and security. Administer and maintain Entra ID , Windows Server environments, backup solutions, disaster recovery processes, and high-availability infrastructure. Oversee network operations, including Azure networking, firewalls, NSGs, SD-WAN, Palo Alto Prisma VPN, and Cisco network/wireless infrastructure . Lead and coordinate major incident management , acting as a key decision-maker during critical outages and service disruptions. Manage change and operational processes, ensuring infrastructure services remain stable, secure, and aligned with business requirements. Coordinate with service desk teams, infrastructure engineers, vendors, and external partners to resolve complex technical issues. Lead bridge calls and SWAT calls during critical incidents, providing clear communication to technical teams and business stakeholders. Support Infrastructure-as-Code initiatives using Bicep and contribute to the continuous improvement of operational processes and cloud environments. Manage vendor and supplier relationships, ensuring service delivery standards and operational objectives are met. Provide technical leadership and guidance to 3rd line infrastructure teams while remaining hands-on with troubleshooting and infrastructure operations. Profile The ideal candidate will have a strong background in IT Operations, Infrastructure, or Cloud Operations , with proven experience managing enterprise-scale environments while remaining hands-on with technical troubleshooting and support. They will possess deep expertise in Microsoft Azure, Entra ID, Windows Server, cloud networking, and infrastructure operations , alongside solid knowledge of networking technologies such as SD-WAN, Palo Alto Prisma, VPNs, and Cisco infrastructure . The successful individual will be comfortable leading major incidents, bridge calls, and outage management activities , demonstrating strong decision-making, stakeholder communication, and vendor management skills in high-pressure situations. Candidates who have experience leading or coordinating 3rd line infrastructure teams , driving operational excellence, and balancing technical responsibilities with operational leadership will be particularly well suited for this role. Job Offer As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team. To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Winson Low (Lic No: R22106039/ EA No.: 18C9065) on +65 6416 9865 . © Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.