IT Operations Engineer

📋 Description Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other support channels. Triage, resolve, route, and escalate employee IT requests efficiently while maintaining appropriate Support macOS and iOS devices, including setup, troubleshooting, replacement, updates, and MDM Administer and improve MDM workflows, device compliance, disk encryption, Device Trust, and Support identity and access management through Okta or similar platforms, including groups Manage onboarding and offboarding processes for new employees and departing team members. 🎯 Requirements Experience in IT operations, IT support, service desk, endpoint administration, workplace Strong first-tier IT support capabilities, including request triage, user communication, escalation Hands-on experience supporting Microsoft, macOS, and iOS devices in a professional environment. Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Experience working with MDM platforms such as Jamf or similar solutions. Working knowledge of identity and access management platforms such as Okta or equivalent systems. 🎁 Benefits Full-time employment. Fully remote position within Europe. Opportunity to support a distributed international workforce. Hands-on ownership across IT support, endpoint management, identity and access, and hardware Opportunity to improve and scale IT processes within a rapidly growing environment. Close collaboration with IT, People, Security, and operational stakeholders.