IT Operations Engineer

IT Operations Engineer Pittsburgh, PA Created in 2000, Keystone AI is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Keystone AI we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn THE OPPORTUNITY CONTEXT: Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of over sixty IT & Cybersecurity professionals in charge of the deployment and operations of the Keystone AI Cloud, which hosts the environments for our clients around the world. It is also responsible for internal IT infrastructures, IT applications and data, IT support for our users as well as the Security monitoring & IT security handling. ROLE: We are seeking an Operations Engineers to join our Platform Engineering team. These roles provide continuous infrastructure support across staggered shifts, ensuring system stability, operational excellence, and seamless handoff between coverage windows. WHAT YOU WILL DO WITH US Execute and support infrastructure automation workflows, including running and validating pre-defined automation jobs Assist in the maintenance and execution of configuration management and infrastructure provisioning pipelines Manage and support containerized workloads, including service lifecycle operations (deployments, restarts, scaling, and troubleshooting) Monitor infrastructure health and respond to alerts or incidents in real-time, ensuring uptime and stability Perform VM lifecycle management (provisioning, resizing, decommissioning) Execute patch management and validate system updates Support vulnerability remediation and escalate complex issues Perform backup validation and assist in restore operations Maintain and update operational documentation and runbooks Participate in onboarding and offboarding of systems and users Conduct peer reviews for operational changes and tasks Ensure clean shift handoffs with proper documentation Support routine maintenance and scheduled operational activities Act as an operations point of contact for cross-functional teams, providing insight into system health and ongoing activities Assist in capacity monitoring and planning, identifying trends and escalating recommendations for scaling or optimization Support data-driven decisions by helping gather and report on system performance and utilization metrics Assist with routine maintenance and operational tasks across container orchestration environments Support and collaborate with senior engineers on complex issues, but operate within defined procedures for standard operations Contribute to establishing a consistent operational tempo, including monitoring trends, identifying anomalies, and supporting proactive maintenance YOUR PROFILE Required experience: At least 3 years + experience in IT operations, systems administration, containerization, and infrastructure support Basic understanding of infrastructure-as-code (IaC) and configuration management principles Familiarity with tools used for infrastructure provisioning and automation Basic understanding of containerization concepts (e.g., containers, images, service orchestration) Basic scripting (PowerShell, Bash, or Python) for automation and task efficiency Understanding of networking fundamentals (DNS, IP, routing, firewalls) Familiarity with cloud infrastructure concepts (IaaS, VM management, storage) Experience with monitoring and alerting systems Understanding of security and vulnerability management concepts Familiarity with Linux and Windows-based systems administration Ability to troubleshoot issues across application, container, and infrastructure layers Proactive mindset toward identifying improvements in system performance and operational efficiency Bachelor’s degree in IT, or relevant field preferred with a minimum of 3 years of relevant professional experience OR Equivalent combination of education and experience Soft skills: Strong attention to detail and process adherence Ability to work independently within defined procedures Strong communication and collaboration skills WHAT HAPPENS NEXT If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! Our Talent team will guide