IT Operations Analyst

Title: IT Operations Analyst Hiring Manager: Dave Bergen About Halcyon Labs: With a mission to financially empower the next generation, Halcyon Labs is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Halcyon Labs and help create the future of shopping! About the Role: We are seeking a talented and motivated IT Operations Analyst who is best in class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with strong prospects for continued growth and increased ownership. You will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide our end users the highest level of IT Support. Compensation The compensation range for the role is $1,500 - $2,000 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges. What You'll Do: Be the one of the main points of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices. Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion. Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to continue to be a more proactive IT Operations team. Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security. You should possess the ability and confidence to convey this information accurately to the larger engineering team and, in some cases, the organization as a whole. Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work. Conduct IT Operations onboarding training for organization new hires, as well as processing IT-focused employee termination responsibilities Contribute to existing and future IT audit work on access control history and quarterly software vendor audits. What We Look For: Applicants must be fluent in English. Due to the nature of this role, candidates must be based in Bogota, Colombia, and able to work both remotely and in-office when required. Experience between 2 -6 years Has a team-oriented mindset, sharing the workload but also being willing to step up when resources are minimized. Our ideal candidate is an excellent communicator who shows patience and a willingness to learn. Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication. Systems and skills knowledge should include a high aptitude in cloud-based productivity suite administration, macOS device management and configuration using enterprise tools, IT service management platforms with experience in ticket automation and workflow design, enterprise Windows device management using third-party solutions, productivity software suite administration, and management of enterprise endpoint security platforms. Preferred Knowledge and Skills: Possess the ability to be a self-starter: Identify a problem. Assess the situation and any variables Work quickly and accurately to resolve the problem Identify areas where processes can be improved to reduce the reoccurrence of existing problems Take the initiative and work autonomously to implement the improvement. Ability to react to a rapidly changing organization with a true start-up mentality. Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts, including Jira ticketing classification, pointing, and meeting workflows. Possess a high level of organization with the ability to document workflows accurately and in a manner that can be replicated. Change management is critical to the success of our IT Operations team for