Jobs · Remotely
IT Infrastructure Service Desk Agent
Eurofins · Coimbatore · Posted 8d ago
Available in 2 locations
Coimbatore · onsite Apply → Coimbatore, TN, India · onsite Apply →About the role
📋 Description Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to Microsoft 365, Windows 10/11, Identity & Access Register, classify, and follow up on tickets using internal processes. Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Identify and document workarounds and recurring issues. 🎯 Requirements Bachelor's degree or comparable education 3+ years of experience in a Service Desk or IT support role Strong communication skills in English, French, and Spanish Solid troubleshooting skills with Windows and Microsoft 365 Strong customer service mindset and initiative Proactive, can-do attitude and ability to thrive in a fast-paced environment
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FAQ
Is the IT Infrastructure Service Desk Agent role at Eurofins remote?+
This IT Infrastructure Service Desk Agent position is listed as onsite (Coimbatore).
What seniority level is this IT Infrastructure Service Desk Agent role?+
This is a mid level position.
How do I apply for the IT Infrastructure Service Desk Agent role at Eurofins?+
Use the "Apply on Remotely" button to open the original posting on Remotely, where you can submit your application directly to Eurofins.