Jobs · Remotely
IT Helpdesk Analyst
Power Digital Marketing · Colombia · Posted 16d ago
Available in 2 locations
Colombia · remote Apply → Remote · remote Apply →About the role
📋 Description Keep track of all requests in our ticketing system to streamline IT support processes and Offer support for a range of systems, including Okta, Google Workspace, Slack, Asana, and LastPass Regularly perform maintenance and updates for IT systems and software to ensure optimal performance Handle assets management for users in Argentina, including laptops configuration and shipping Document IT procedures, commonly encountered issues, and their resolutions for future reference Contribute to enhancing our internal AI Chatbot with common IT queries to expedite problem 🎯 Requirements Bachelor's degree in Information Technology, Computer Science, or related field 2+ years of experience in IT support or a related role Proficient with Google Workspace, Slack, Asana, and LastPass. Okta experience is a plus Strong understanding of IT principles and an ability to communicate technical concepts effectively Excellent problem-solving and analytical skills Ability to manage multiple tasks and projects in a fast-paced environment
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FAQ
Is the IT Helpdesk Analyst role at Power Digital Marketing remote?+
This IT Helpdesk Analyst position is listed as remote (Colombia).
What seniority level is this IT Helpdesk Analyst role?+
This is a junior level position.
How do I apply for the IT Helpdesk Analyst role at Power Digital Marketing?+
Use the "Apply on Remotely" button to open the original posting on Remotely, where you can submit your application directly to Power Digital Marketing.