IT Executive (User Support | Hardware | Woodland | $3.5k+AWS+VB) JF

Roles & Responsibilities: Key Objective: Provide administrative, technical, and operational support to the IT Department. Assist the IT Senior Executive in the day-to-day management of IT infrastructure, systems, applications, and end-user support while ensuring efficient IT service delivery across local and regional operations. 1. IT Support & Helpdesk Services • Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues. • Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications. • Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals. • Perform software installation, updates, patch management, and system troubleshooting. • Support users remotely and on-site across local and regional offices. 2. User Account & Access Management • Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications. • Manage password resets, account permissions, and user access requests in accordance with company policies. • Assist in onboarding and offboarding activities for employees. 3. Infrastructure & Systems Administration • Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure. • Monitor system performance and review daily logs to ensure system stability and availability. • Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues. • Support the deployment and maintenance of new systems, applications, and technology solutions. 4. SAP & Business Application Support • Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications. • Coordinate with users and vendors to ensure smooth operation of business-critical systems. 5. IT Asset & Inventory Management • Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory. • Conduct regular IT inventory assessments and audit reviews. • Track asset allocation, movement, maintenance schedules, and disposal activities. 6. Vendor & Third-Party Coordination • Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment. • Coordinate support activities and follow up on service requests to ensure timely resolution. 7. Security, Compliance & Governance • Assist in implementing and enforcing IT policies, procedures, and security standards. • Support user access control, system security updates, and compliance initiatives. • Ensure adherence to company IT governance and cybersecurity requirements. 8. Project & Regional Support • Assist in the planning, coordination, implementation, and rollout of IT projects at both local and regional levels. • Provide technical support during system upgrades, migrations, and new technology deployments. • Support regional offices remotely for infrastructure, systems, and application-related activities. 9. CCTV & Facilities Technology Support • Assist in the maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure. • Coordinate repairs and maintenance activities with vendors when required. 10. Administrative & General IT Duties • Provide administrative support for the IT department and maintain relevant documentation. • Prepare reports, update technical records, and maintain operational documentation. • Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager. Requirements: • Minimum Diploma in Information Technology, or any other related fields • Minimum 1-2 years of relevant working experience in IT support, helpdesk, infrastructure, or system administration. • Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications and remote support tools. • Strong analytical and problem-solving skills • Good interpersonal and communication skills with the ability to interact effectively with users at all levels. • Ability to work independently, meticulous and organised. • Able to manage multiple tasks, prioritize workload, and perform effectively under pressure and tight deadlines. • Team player with a positive attitude and willingness to learn new technologies and systems. • Willing to support Regional IT activities as and when required. • Willing to travel between company offices within Singapore and regional offices when required HOW TO APPLY: Interested applicants, kindly send your resume in MS WORD format to ref59(at)trustrecruit.com.sg We regret only shortlisted candidates will be notified. 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