IT Business Systems Analyst

Job Responsibilities Business Analysis & Requirements Management Gather, analyze, and document business, functional, and system requirements. Create business requirements documents (BRDs), process maps, workflow diagrams, and supporting documentation. Identify opportunities for process improvements, automation, and operational efficiencies. Collaborate with stakeholders to define project scope, requirements, assumptions, and dependencies. Translate business needs into clear requirements for technical teams. Validate requirements and ensure alignment with business objectives. Solution Delivery & System Support Support the implementation, testing, enhancement, and maintenance of business applications and technology solutions. Participate in User Acceptance Testing (UAT) and deployment readiness activities. Investigate application issues, perform root cause analysis, and coordinate resolutions with technical teams. Monitor system performance and recommend enhancements based on business needs and user feedback. Support change, incident, release, and problem management processes. Stakeholder & Customer Engagement Serve as a trusted advisor to business partners regarding system capabilities and technology solutions. Facilitate discussions between business users and technical teams. Present findings, recommendations, and project updates to stakeholders. Develop user documentation and conduct knowledge transfer or training sessions as needed. Project & Process Improvement Support or lead medium to large-scale projects and technology initiatives. Coordinate requirements gathering, testing, implementation, and project tracking activities. Prioritize work based on business impact and organizational priorities. Contribute to continuous improvement, operational excellence, and transformation initiatives. Required Qualifications Bachelor's Degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field. 5-7 years of experience in Business Analysis, Systems Analysis, Information Technology, Systems Support, or related roles. Proven experience gathering, documenting, and managing business requirements. Experience supporting business applications, operational processes, or enterprise technology solutions. Strong proficiency in Microsoft Office 365 tools, including: Excel Word PowerPoint SharePoint Teams Strong analytical, problem-solving, and troubleshooting skills. Excellent verbal and written communication skills. Experience leveraging Microsoft Copilot and AI-powered productivity tools to improve efficiency, collaboration, reporting, and business operations. Preferred Qualifications Healthcare, managed services, or enterprise technology industry experience. Experience supporting application implementations, upgrades, or system enhancements. Knowledge of ITIL processes, including Incident, Change, and Problem Management. Experience working within Agile, Scrum, or other project delivery frameworks. Experience creating workflow diagrams, process maps, and business process documentation. Exposure to reporting, business intelligence, automation, or data analytics tools. WHAT WE OFFER: Market Competitive Pay Levels Retirement Plan Medical Plan (HMO) from Day 1 of employment Dental, Medical, and Optical Reimbursements Life and Disability Insurance Paid Time-Off Benefits Sick Leave Conversion Tuition Reimbursement Employee Assistance Program (EAP) Annual Performance Based Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism Opportunity All Mandatory Statutory Benefits WHO WE ARE: Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world. Elevate your career with a leading health care company while improving lives. Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.