IT Business Analyst

Top 3 Reasons To Join Us The Job Elicit and analyze business and system requirements from clients. Prepare detailed requirements documents, process flows, and functional specifications. Liaise with clients and internal teams for solution design and validation, including bridging communication between business users and technical teams. Manage and prioritize product backlogs, sprint backlogs Define and document integration flows for third-party systems (e.g., Channel Managers, booking engines, or payment gateways). Support PM to monitor project progress, support testing phases (UAT), and address issues promptly. Contribute to risk assessment, change impact analysis activities, and propose system improvements. Your Skills and Experience Experience & Domain Knowledge Minimum 3 - 5 years of experience as a Business Analyst in IT projects. Experience in the hospitality, travel, or fintech domain is a big plus. Proven experience collaborating with global clients/stakeholders (especially UK-based) is a strong advantage. Technical & Core Skills Agile/Scrum: Strong understanding of Agile methodologies with hands-on experience in sprint planning, backlog grooming, and workflow tracking. System Integration : Familiarity with API documentation (REST/SOAP) and experience handling partner integrations. Tools: Strong command of essential BA tools, including JIRA, Confluence, Balsamiq, Figma, and MS Visio AI Leverage : Hands-on with AI tool(s) to foster role productivity and efficiency (e.g., requirements structuring, generating user stories, or data analysis). Analytical & Soft Skills Ownership & Accountability : Take initiative and full responsibility for the quality of requirements, ensuring smooth project delivery across all sprints. Problem-solving: Strong analytical skills with a proactive approach to solution design rather than just gathering requirements. Communication : Efficient English communication (both written and spoken) to work seamlessly with cross-functional and international teams. Why You'll Love Working Here Healthcare: Annual health check-up, Premium Health Insurance (Trustify Care) 12 annual leaves + holidays 13th-month salary Annual project bonus Year End Party (YEP), company trip, team building activities, happy hour Lunar New Year gifts Free parking, provided devices Snacks, coffee, tea and soft drinks available in the office Marriage gift, sick leave support, funeral/maternity support