IT Business Analyst

Job Responsibilities Gather, analyse and document business requirements with internal and external stakeholders. Translate business requirements into user stories, use cases, acceptance criteria and functional specifications . Analyse business processes and identify opportunities for improvement. Facilitate workshops and apply Design Thinking to understand user needs. Manage stakeholder expectations and prioritise business requirements. Work closely with developers, designers, project managers and product owners in an Agile environment. Develop test cases and test plans, and perform functional, regression, UAT and end-to-end testing. Identify and track defects through to resolution. Requirements Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field. 2–5 years of experience as a Business Analyst or in a related role. Strong software / IT background. Hands-on experience writing user stories and acceptance criteria. Experience with Agile methodologies (Scrum/Kanban). At least 1 year of QA/testing experience , including manual testing and defect management. Strong business analysis, problem-solving and stakeholder management skills. Knowledge of Design Thinking and user-centred design. Familiarity with JIRA, Confluence, Miro, FigJam or similar tools. Preferred Experience working with government agencies, public-sector organisations or government-related projects. Experience with UAT, functional and regression testing. Familiarity with Figma, TestRail or Postman. Business Analysis certification such as CBAP or CCBA.