IT Analyst (Italian speaking)

Responsibilities Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets. Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server. Managing the end to end communication with the client. Benefits Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more. Language Courses – you have access to the platform where you can practice your language skills. Regular and systematic further training opportunities - internal and external ones. We support your development. Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions. Qualifications Bachelor/Master’s degree, preferably in computer science or comparable studies. Very good knowledge of Italian language. Good knowledge of English and Polish language. Availability to work in shifts and on-call. Minimum experience in ticket management is required Knowledge of PL/SQL will be a valuable plus. Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter. About Hermes Reply Hermes Reply specializes in architectural and technological solutions, Application Maintenance services for the Automotive & Manufacturing sector, and management consulting. By combining in-depth knowledge of production processes, Industry 4.0 technologies, delivery capabilities, and strategic vision, Hermes Reply supports its clients on their digital transformation journey, enabling the adoption of digital enablers and achieving both short-term results and long-term success.