Integration Manager & Technical Support Specialist

📋 Description Lead technical merchant onboarding by configuring integrations, payment routing, and payment Manage API access and system environments, including issuing API keys and ensuring configurations Validate API requests and troubleshoot integration issues using tools such as Postman, identifying Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and Use monitoring and observability tools such as Grafana to trace transaction errors and investigate Replicate and isolate reported bugs to determine whether an issue originates on the merchant side 🎯 Requirements At least 1 year of experience in L2/L3 technical support or a strong track record as a Senior Hands-on experience working with system logs and monitoring tools, with the ability to trace Understanding of client-server architecture, REST APIs, and JSON structures, applied to integration Comfortable using Postman to validate API requests, investigate responses, and troubleshoot Strong analytical and problem-solving skills, with the ability to perform root-cause analysis and Exceptional attention to detail and understanding of the importance of precision when managing 🎁 Benefits Fully remote work within an agile and international team. Competitive salary based on your experience, skills, and individual contribution, with salary Career progression opportunities toward senior SRE, product, or engineering roles. Significant ownership and direct impact on platform reliability, merchant success, and production Opportunity to work at the intersection of fintech, cryptocurrency, payments, APIs, and digital Collaborative and transparent working environment that encourages open communication