Infrastructure Support Specialist – 1 year contract

Responsibilities: Administer and maintain Windows Server, Active Directory, and VMware environments. Support the configuration, maintenance, and troubleshooting of network infrastructure, including routers, switches, firewalls, and LAN environments. Provide Level 1 and Level 2 support for network connectivity, hardware, software, and performance-related issues. Perform system monitoring, health checks, backup validation, recovery activities, and issue resolution using infrastructure monitoring tools such as SolarWinds. Support the installation, maintenance, and troubleshooting of hardware, software, and airport operational systems to ensure service availability and operational stability. Handle incidents, perform troubleshooting, and support service restoration activities in accordance with established operational procedures. Coordinate with internal teams, vendors, and stakeholders during maintenance activities, implementations, and incident resolution. Participate in implementation, testing, maintenance, and operational readiness activities for infrastructure and operational platforms. Maintain network diagrams, SOPs, technical documentation, operational records, and change records. Ensure activities are performed in accordance with ITIL service management practices and participate in after-office-hours support when operationally required. Requirements: Diploma or Degree in Computer Science, Information Technology, or a related discipline. 3 to 5 years of experience in IT operations, infrastructure support, or systems support environments. Experience supporting mission-critical or large-scale operational environments is preferred. Good working knowledge of Windows Server, Active Directory, VMware, and networking technologies. Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Familiarity with firewalls, infrastructure monitoring tools, and ITIL service management practices is advantageous. Relevant Microsoft, VMware, Cisco, ITIL, or CCNA certifications are advantageous. Strong troubleshooting, communication, and stakeholder management skills. Ability to work independently and support multiple infrastructure and operational platforms. Additional Information: Business hours role with occasional after-office-hours or shift support when operationally required. Support coverage may include standby, weekends, public holidays, or critical incidents when operationally required. To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R To learn more about this opportunity, please contact Yingying at [email protected] We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239