Information Security Analyst II

At Cincinnati Children’s, our Information Security team plays a critical role in protecting the systems, technologies, and data that support world-class patient care, groundbreaking research, and life-changing innovation. As an Information Security Analyst II, you will work alongside cross-functional teams to strengthen and support the security infrastructure of one of the nation’s top pediatric healthcare organizations. This role offers the opportunity to contribute to enterprise-wide security initiatives, support incident response efforts, analyze and implement technical solutions, and help safeguard the digital environment that powers clinical care and operational excellence across the organization. If you are passionate about cybersecurity, problem-solving, collaboration, and making a meaningful impact through technology, this is an opportunity to help change the outcome together at Cincinnati Children’s. JOB RESPONSIBILITIES Project management Participate in the design, development, and implementation of systems to protect CCHMC data. Identifytheappropriate resourcesneeded to complete small projects. Supportthe communicationbetween internal and external parties on project related issues and developments. Participate in developing and managing project plans. Determinethe scope and complexity of small to midsized projects. Work with cross functional teams. Understand incident response processes and procedures andassistin mitigating incidents when they occur. Analysis Analyze, design, implement, andmaintainmoderately complex systems thatgreatlyimprovesclinical care and patient management. Support system testing. Document testing outcomes. Work to develop technical solutions. Work todesign, write, and prepare complete user and technical documentation. Analyze existing documentation and provide corrections and enhancement. Utilizes Development lifecycle process, operatingproceduresand documentation to implement and support system solutions. Technical support Provide technical support and problem resolutionassistancefor production and process issues. Troubleshoot and decipher error messages. Identifyrequired resources to resolve minor to midsized issues. Utilizesappropriate ChangeControl methods to implement system solutions. Serve as a resource person for and as a liaison between Vantage Compute departments and Information Services. Support departmental efforts to improve customer satisfaction. Evaluate andmonitorsystem performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Participate in on-call support rotation and handle incident resolution, problemdeterminationand resolution during that time. Customer support Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, includingtimelyand effective follow-up with customers. Knowledge Development Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop andmaintainpositive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others andfostersa positive team environment. Prepare oral and written presentations. Conduct andparticipatein instructional seminars. Developexpertiseinseveral CincinnatiChildren's computer-based systems. Perform other duties as assigned. JOB QUALIFICATIONS Bachelor's degree OR equivalent combination of education and experience 2+ years of work experience ina relatedjob discipline PREFERRED QUALIFICATIONS Experience supporting cybersecurity operations within a healthcare, hospital, or highly regulated environment. Experience with security incident response, threat detection, and vulnerability management processes. Experience working with enterprise security tools such as SIEM, endpoint protection, vulnerability scanning, identity and access management, or email security platforms. Experience with CrowdStrike Falcon or comparable endpoint detection and response (EDR) platforms. Familiarity with cybersecurity frameworks and standards such as NIST, HIPAA, CIS Controls, or HITRUST. Experience supporting cloud security initiatives in Microsoft Azure, AWS, or hybrid environments. Experience reviewing and analyzing system logs, alerts, and security events toidentifypotential threats or vulnerabilities. Experience with Active Directory, multi-factor authentication, privileged access management, or identity governance solutions. Knowledge of networking concepts, firewalls, VPN technologies, and secure system configurations. Experienceparticipatingin security audits, risk assessments, or compliance initiatives. Experienceu