Incident Operations Lead

📋 Description Build and lead a dedicated Incident Operations function responsible for coordinating the Recruit, develop, and certify Incident Commanders and establish a 24x7 follow-the-sun rotation Maintain effective regional handoffs and participate in the incident command roster to remain Develop and run game days, tabletop exercises, simulations, and certification programs to keep Establish a blameless incident culture focused on identifying process and system improvements Own the incident severity model in partnership with Risk, ensuring severity levels appropriately 🎯 Requirements 5+ years of experience in production engineering, Site Reliability Engineering, technical Proven hands-on experience commanding high-severity or major production incidents. Demonstrated experience building or standing up an incident command or major-incident management Experience designing severity models, escalation frameworks, incident-response processes, and Proven ability to lead distributed teams across multiple time zones and operate a 24x7 on-call or Strong influence and stakeholder-management skills, with the ability to drive action from engineers 🎁 Benefits Competitive salary. Stock options. Health benefits. One-time USD $500 home-office setup allowance for new hires. USD $150 monthly stipend provided through a company card. Opportunity to work in a globally distributed environment.