ICT Operations Support Engineer

Key Responsibilities ICT Operations & Service RequestManagement Raise, track, and manage ICT servicerequests, incidents, and operational activities Validate submissions, approvals, andfulfilment evidence Monitor backlog, follow up on outstandingrequests, and escalate delays Maintain accurate records and audit trailsfor all operational tasks Microsoft 365 Administration & UserSupport Administer Exchange Online, Teams,SharePoint Online, OneDrive, Entra ID, Intune Manage user accounts, shared mailboxes,distribution lists, licences, and security groups Support onboarding/offboarding and accessmanagement Coordinate endpoint provisioning, softwareinstallation, and workplace technology support Vendor & Service Delivery Management Liaise with managed service providers andexternal vendors Monitor SLA/KPI performance and validatecompleted work Participate in operational and servicereview meetings Governance, Security & Compliance Support ICT governance, audit, riskmanagement, and cybersecurity activities Conduct periodic access reviews andcompliance exercises Ensure documentation and processes remaincurrent and audit‑ready Asset & Operations Support Maintain ICT asset inventory and softwarelicence records Support asset verification, refresh,replacement, and disposal Assist in incident management, problemmanagement, and reporting Requirements Diploma/Degree in IT, Computer Science,Information Systems, or related field Experience Minimum 2 years in IT operations, ITadministration, service management, or infrastructure support Hands‑on experience with Microsoft 365& workplace technologies Experience working with vendors and managedservice providers Familiarity with ITSM processes and tools Preferred Experience in structured or regulated ICTenvironments Familiarity with government‑aligned ICTprocesses or support portals Experience supporting user provisioning, accessmanagement, email administration