Head - Operations

A luxury home décor brand is hiring Head - Operations job in Mumbai | Cutshort

Head - Operations
A luxury home décor brand
Head - Operations

at A luxury home décor brand
Agency job
9
\- 20 yrs
Best in industry
Mumbai
Skills
Operations management
Interior design
Customer Relationship Management (CRM)
Project Management
– Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.
– Responsible for the P&L of the department.
– Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
– Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
– Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
– Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
– Collaborate with the team and be accountable for all deliverables of team members.
– Develop strategic short/ long range plans to ensure on-time project completion.
– Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
– Collaborate with leadership in the development of performance goals and long-term operational plans.
– Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
– Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
– Hire and grow the team as per the organization's requirements with Human Resources.
– Analyze current operational processes and performance, recommending solutions for improvement.
– Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles.
– Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
– Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
– Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.
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