Head - Customer Experience

Fast Growing Ethnic Wear Brand is hiring Head - Customer Experience job in Delhi, Gurugram, Noida | Cutshort

Head - Customer Experience
Fast Growing Ethnic Wear Brand
Head - Customer Experience

at Fast Growing Ethnic Wear Brand
Agency job
6
\- 8 yrs
₹10L - ₹15L / yr
Delhi, Gurugram, Noida
Skills
Customer Retention
Customer Service
Business Planning
Business Development
Team Management
Team building
Management Information System (MIS)
Automation
Business Analysis
omnichannels
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
As a Head - Customer Experience, you will be taking full ownership of key performance indicators relevant to particular stages of customer engagement.
What you will do:
– Helping in defining Brand Voice of the company
– Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
– Collaborating with the management, marketing & branding teams.
– Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
– Driving a passionate, customer-centric culture within the company
– Influencing the company’s product road map to positively impact customer experience.
– Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
– Setting the customer experience team goals and ensuring that it is in line with Company vision.
– Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
– Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
– Ensuring non- recurrence of customer issues by root cause analysis
– Eliminating key problems/ issues in the customer life cycle.
– Developing a holistic customer journey and shaping all customer touch points
– maximizing customer satisfaction across all stages of engagement by exhibitions,
digital and print communication, social media interactions
– Discussing and handling complex escalations by coordinating with the company’s legal counsel.
– Identifying the CRM needs of the company
– Making necessary additions to the company’s prowess in terms of software and hardware.
– Working with HR and Management in hiring new members for the team from time to time.
– Analysing regular competitive landscape and staying ahead of the curve.
– Assessing, appraising and training regularly team members and help in building organisational capability.
What you need to have:
– Proven experience in augmenting customer experience and ratings at a company
– Ability to work independently.
– Prior experience or deep understanding of Omni-channel business strategies.
– Strong Understanding/ keen interest in technology/ automation.
– Strong interpersonal Skills
– Proven Experience in managing teams.
– Excellent Written and Spoken Communication Skills
– Hands on experience in managing teams and getting results.
– Should have worked on integrating a CRM for a company.
– Strong analytical abilities and an empirical thought process.
– Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
– Keen interest and prior experience in building systems and processes from the ground up.
– Deep understanding of business and business metrics
– Ability to stretch long hours.
– Proactive approach to business problems.
– Candidates with prior marketing experience are preferred.
– Excellent problem identification and solving abilities.
– Inquisitive bent of mind.
– Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
– Should exhibit strong leadership abilities.
– Should understand Web Technologies.
– Tier 1 B-Schools with 6 to 8 years’ experience.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort

Similar jobs

A global leadership advisory firm known for executive search
Agency job
Gurugram
4
\- 8 yrs
₹15L - ₹22L / yr
Office 365
IAM
Windows Azure
RBAC
Powershell
Job Title: Sr. IT Analyst – IAM & Office 365
Location: Sector 32, Gurgaon
Work Mode: Hybrid
Shift Timing: 10:30 AM – 7:30 PM
Working Days: Monday to Friday _(Should be comfortable working on weekends if needed)_
About the Role
We are looking for a seasoned IT Security professional with a strong focus on Identity and Access Management (IAM) and Office 365 administration. This role is critical to ensuring secure access to enterprise systems, managing user identity lifecycles, and supporting ongoing cloud security initiatives.
You will work with cross-functional teams to implement security best practices, support operational tasks, and contribute to projects around IAM automation, Office 365 feature rollouts, and policy implementations.
Key Responsibilities
Identity and Access Management (IAM):
– Administer and maintain IAM systems across cloud and on-prem environments.
– Manage user provisioning, de-provisioning, and access reviews.
– Implement and optimize Conditional Access Policies, MFA, and RBAC.
– Integrate IAM solutions with Azure AD, Office 365, and other enterprise tools.
– Automate workflows for identity lifecycle management and secret/certificate rotation.
– Maintain documentation such as SOPs and process flows.
Office 365 Administration:
– Manage services like SharePoint Online, Teams, and PowerApps.
– Configure and monitor security features like DLP and Defender for Office 365.
– Troubleshoot Office 365 issues and respond to service requests.
– Ensure Office 365 logs are properly integrated into the SIEM system.
Operational Security & Projects:
– Conduct user access audits, incident handling, and vulnerability remediation.
– Participate in security tool upgrades and rollout of new O365 features.
– Ensure compliance with internal policies and external standards.
– Drive improvements in access control and security posture.
Requirements
– Education: Bachelor’s in Computer Science, IT, Cybersecurity, or a related field.
– Experience:
– 4+ years in IT Security with expertise in IAM and Office 365.
– Hands-on experience with Azure AD, MFA, Conditional Access, and O365 security.
– Technical Skills:
– Strong knowledge of IAM principles, RBAC, authentication protocols.
– PowerShell scripting for automation.
– Exposure to Microsoft Graph API is a plus.
– Soft Skills:
– Strong problem-solving and analytical skills.
– Excellent communication and collaboration.
Good to Have
– Microsoft Certification – MS-102 or equivalent.
Read more

Client based at Pune location.
Agency job
Pune
5
\- 10 yrs
₹15L - ₹25L / yr
Cloud Developer
Amazon Web Services (AWS)
large scale financial tracking system
grpc
cloudflare
+8 more
Minimum requirements
5+ years of industry software engineering experience (does not include internships nor includes co-ops)
Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
Preferred Qualifications
Experience with large-scale financial tracking systems
Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)
Read more

Posted by
Shivani P
Ahmedabad
1
\- 4 yrs
₹3L - ₹5L / yr
C#
ASP.NET
.NET
ASP.NET MVC
Javascript
+3 more
We are Hiring ASP.NET MVC/Core Developers
Click Here to Apply :
Experience Level
– 1–2 years of professional experience in web application development using ASP.NET MVC and ASP.NET Core.
Key Responsibilities
– Develop, maintain, and enhance web applications using ASP.NET MVC and ASP.NET Core.
– Write clean, scalable, and maintainable code following best practices.
– Design, develop, and integrate RESTful APIs with ASP.NET Web API.
– Collaborate with front-end developers and UI/UX designers to deliver exceptional user experiences.
– Work with MSSQL databases, including writing complex T-SQL queries, stored procedures, and optimizing performance.
– Participate in code reviews and contribute to technical discussions, architecture decisions, and performance improvements.
Technical Skills & Expertise
– Strong proficiency in ASP.NET MVC with at least 1 years of project experience.
– Good working knowledge of ASP.NET Core for modern application development.
– Solid skills in C#, JavaScript, and HTML.
-