Head Automobile Service

DYD is hiring Head Automobile Service job in Vile parle, Mumbai, Navi Mumbai | Cutshort

Head Automobile Service
Head Automobile Service

at DYD

Posted by
Preksha Rudani
10
\- 15 yrs
₹10L - ₹15L / yr
Vile parle, Mumbai, Navi Mumbai
Skills
Multitasking
Leadership
Strategic planning
Automotive engineering
Automotive
Repair
Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
– Knowledge & Experience of Car Service & Service parts Operations
– Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
– Product & General Automotive Business Knowledge
– Customer Handling Skills
Goals
– Ensure Customer Satisfaction
– Ensure High-Quality Standards
– Increase Market Share
– Ensure Customer Service Department Profitability
– Monitor Expense Control
– Maintain Employee Retention & Satisfaction and ensure training is done
– Meet Dealers Performance & Profit Guidelines
– Meet Manufacturers Performance & Operational Guideline
– New customer acquisition and retention.
– Ensure profitability through identifying new revenue sources and business development.
– Coordination between-group branches to ensure uniform practices and SOP
– Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
– Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
– Generate Stable Profitability for Business
– The setting of Service & Service parts Performance Targets
– Monitor Customer Satisfaction Reports & Trends
– Share Customer Satisfaction Information with Service & Service parts Personnel
– Establish Yearly Targets & Competitive Compensation Plan
– Set Marketing Strategies to Target New Business
– Tracking Competitors Activities
– Development of Innovative Offers for Customer
– Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
– Provide Monthly Performance Results to the Dealer Principal
– Maintain Service & Service parts Coordination through regular meetings
– Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
– Establish Performance & Customer Satisfaction based Incentive Scheme
– Monitor Service Shop Environmental & Safety Issues
– Ensure Facility Standards are maintained
– Monitor training function to ensure trained manpower availability
– Guide & monitor group parts function to ensure min inventory with target SR.
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Companies hiring on Cutshort

Founded
:
2021
Type
:
Services
Size
:
20-100
Stage
:
Raised funding
About
Redefining Car Services At Home! #DYDIndia Expert Technicians | Authentic Parts | Transparent Pricing | Zero Hassles
Read more
Connect with the team
Company social profiles

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