Hardware Support Engineer

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Hardware Support Engineer to join our growing company. The Hardware Support Engineers provide hands-on technical support for all physical IT assets, including computers, servers, and peripherals. They handle installations, repairs, and preventive maintenance while maintaining accurate asset records and warranty information. Job Responsibilities: Install, configure, and maintain desktops, laptops, servers, and peripherals Diagnose and repair hardware malfunctions Manage asset inventory, warranties, and replacement cycles Support hardware upgrades and imaging of new equipment Collaborate with procurement for hardware acquisitions Maintain hardware performance logs and ensure adherence to standards Provide on-site technical assistance for end users and field devices Create and maintain FAQ and Knowledgebase articles for the Support Services Engineer Job Requirements: 1 year of experience with hardware diagnostics, repairs and imaging Inventory tracking and warranty management End-user support and documentation Recommended Training & Certifications: CompTIA A+ CompTIA Server+ or Network+ ITIL Foundation OEM Certifications (Dell, Lenovo, HP, etc.) Why work with Swak BPO Corp.? Opportunity to work with international teams and companies Opportunity in promotions and salary increases A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost Free meals prepared and provided by the company to promote a healthy lifestyle Free shuttle services provided around Angeles City and nearby areas A recreational facility that provides comfort and entertainment for employees to unwind *This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.