GSOC Lead Operator

Join Keystone AI and be a Force for Good. At Keystone AI, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Keystone AI is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. As a member of our Global Security Operations Center, you will report directly to the Global Security Manager. You will assist in the responsibility for overseeing team members during a designated shift. In your role you will ensure GSOC team members adhere to all post orders, protocols, procedures, regulations, and compliance with company policies. You will be the first point of contact for escalations on incidents and emergencies in the absence of Security Management. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees, clients, and partners while utilizing advanced technology to monitor and respond to security incidents. Your Day-to-Day Monitor alarms, including fire, door, and duress alarms, while answering routine and emergency calls. Monitor CCTV, to protect the building and assets, also to prevent or help stop any crime from occurring. Respond to life safety incidents (medical emergencies, natural disasters) and dispatch security officers, ERT, police, fire, and EMS personnel as needed via phone and radio. Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices Create dispatch records for each officer deployed during your shift, and initiate incident reports and work orders as needed. Collaborate with the Emergency Response Team (ERT) Monitor threat and risk intelligence sources to identify, analyze, and support all events and incidents that impact or potentially could impact operations, facilities, and employees globally Troubleshoot technical issues with security systems, including CCTV and access control, to ensure proper functionality. Actively participate in projects related to the GSOC role, with responsibilities ranging from providing input and guidance to taking full ownership of initiatives based on individual expertise and capabilities. Monitoring live AB4 body camera footage. Basic Qualifications High school diploma or equivalent; associate or bachelor's degree in security management, Criminal Justice, or a related field preferred. 1-3 years of experience in security operations, law enforcement, or related fields. Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 120 days of hire. Familiarity with security CCTV monitoring systems and protocols. Ability to manage multiple lines of communication and multitask. Basic proficiency with surveillance and alarm systems. Strong verbal and written communication skills for clear incident documentation and reporting. Strong communication and interpersonal skills, with a professional demeanor in all interactions Proven ability to maintain composure and professionalism in high-pressure situations. Preferred Qualifications Advanced degree in Security Management, Criminal Justice, or a related field. 3-5 years of experience in a GSOC, corporate security, or a similar role. Experience in incident response and crisis management. Knowledge of physical security protocols and procedures. Strong analytical and critical thinking skills. Understanding of global security challenges and cultural sensitivity for operating in diverse environments. Don’t meet every single requirement? That's ok. At Keystone AI, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Keystone AI Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Keystone AI’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Keystone AI’s impact on the environment. All Keystone AI employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Keystone AI employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Keystone AI will not respond to inquiries for other purposes. Phishing alert: Keystone AI will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected] .