Jobs · Remotely
Global Support Manager
Eurofins · Lancaster · Posted 3d ago
Available in 3 locations
Lancaster · hybrid Apply → Lancaster, PA, United States · hybrid Apply → Worldwide · hybrid Apply →About the role
📋 Description Lead our support teams in delivering consistent service quality, clear accountability, effective Foster a learning culture that strengthens technical troubleshooting, ITSM practices, customer Develop and coach support leads and team members through mentoring, performance feedback, knowledge Champion Eurofins IT Quality Assurance and ITSM standards and processes, including incident Monitor, analyze, and report on key support KPIs, service health metrics, and operational trends Drive successful onboarding of sites to our applications within agreed timelines using repeatable 🎯 Requirements B.S. or equivalent experience in the field of Computer Science and/or Engineering Minimum 5+ years of experience in IT operations or application support, with minimum 2 years in a Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management). Proven experience in analyzing support data and driving improvements based on metrics and trends. Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps) Experience with IT service methodologies such as Agile, Kanban 🎁 Benefits Comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays
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FAQ
Is the Global Support Manager role at Eurofins remote?+
This Global Support Manager position is listed as hybrid (Lancaster).
What seniority level is this Global Support Manager role?+
This is a mid level position.
How do I apply for the Global Support Manager role at Eurofins?+
Use the "Apply on Remotely" button to open the original posting on Remotely, where you can submit your application directly to Eurofins.