German IT Support Specialist (m/f/d)

German IT Support Specialist (m/f/d) To strengthen our international IT service team in Wroclaw, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills and a strong service mindset. As a German IT Support Specialist , you will be the first point of contact for German-speaking users and customers. You will handle IT incidents and service requests, provide professional user support, and ensure fast, reliable, and customer-oriented solutions. Your Responsibilities As a IT- Support Specialist , you will be the first point of contact for IT-related requests from our customers and users. You will receive incidents and service requests, analyze them in a structured manner, and ensure fast, service-oriented resolution. Your responsibilities will include: Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system Providing first-level resolution for user issues related to Windows clients, Microsoft 365, Office applications, printers, network access, and standard software Supporting password resets, user accounts, permissions, and basic Active Directory topics Documenting all activities in the ticketing system in line with ITIL-oriented processes Forwarding more complex incidents to 2nd Level Support or the responsible specialist teams Communicating with users in German Ensuring compliance with defined Service Level Agreements and quality standards Supporting rollouts, client support, and basic remote support activities Your Profile You have a strong service mindset, work in a structured way, and enjoy helping users reliably with IT-related questions. We are looking for: Initial experience in IT support, service desk, or helpdesk environments Very good German language skills at C1 level are mandatory Good English language skills are an advantage Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365 Experience with ticketing systems, remote support tools, or ITSM processes is an advantage Experience with Active Directory, user administration, and password management Basic understanding of networks, Servers, VPN, printers, and client hardware Friendly and professional communication style by phone and in writing Structured, reliable, and solution-oriented way of working Willingness to familiarize yourself with new systems and customer environments Your Skills Technical Skills: Windows 10/11, Microsoft Office, Microsoft 365, Outlook, Teams, Active Directory, password reset, user management, remote support, printer support, network basics, VPN, client hardware, ticketing systems, ITIL understanding. Soft Skills: Service orientation, strong communication skills, reliability, teamwork, resilience, willingness to learn, structured working style, and professional customer interaction. What We Offer Entry into a growing international IT service team Collaboration with German customers and the digatus Group Modern IT service processes and professional customer environments Development opportunities towards 2nd Level Support, Field Service, System Administration, or Service Management A collegial team in Wrocław on site Varied tasks in IT support Fair compensation and a long-term perspective