Genesys Cloud CX Engineer

What Application Development & Maintenance contributes to Lumen Dynamics Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. Qualifications: 4-8 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred Hands on development experience with Genesys Cloud CX platform, preferred Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred Excellent written and verbal communication skills, preferred Ability to translate business requirements into technical solutions, preferred Ability to communicate well with business and technical team members, preferred What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems Solutions are innovative and consistent with organization objectives Completes work; independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $94,900.00 - $135,600.00 Bonus eligible: No Benefits: Lumen Dynamics offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 08/25/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Lumen Dynamics is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Lumen Dynamics supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Lumen Dynamics is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Originally posted on Himalayas