French Speaking Technical Customer Support Anslyst

Are you someone who knows their way around a computer? Are you fluent in French ? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. What the company offers: Competitive salary and cafeteria package (monthly gross 45 000Ft). Full-scope training courses from your first day. Internal career path. Free gym pass and employee events. Possibility for Hybrid working hours (3 days Home office).
Requirements:
Confident communication in French. At least 0.5 year of experience in IT helpdesk-related role. Upper-intermediate English language skills. Excellent soft skills and a customer-focused mindset. Being interested in IT and technical gadgets and simply enjoying surfing the Internet. Looking for an international working environment.
Daily tasks: - Use your French language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues.
– Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets.
– Ensuring that tickets are managed and prioritized in an orderly manner.
– Having a proactive approach to service improvement.
– Provide quality information.
– Delegation of problems that cannot be resolved on the 1st level to the Level 2 and Level 3 teams.