Field Service Engineer

Field Service Engineer at Vantage Compute in Barcelona | JobFluent - Jobs - Companies - For employers - English Filled This offer is not available anymore ### Vantage Compute Category Industry Workplace Onsite Hours Full-Time Internship No Skills Share offer ## Job Description This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Vantage Compute and the Customer Service organisation. ### What You'll Do - Install, convert, troubleshoot, repair and / or de – install as necessary Gaming Machines, Signs, and gaming controllers. - Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head. Pre-plan, schedule and perform services activities assigned to geographic territory. - Provide direct customer support for training, parts purchasing advice and preventative maintenance programs. - Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management informed. - Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues. - Monitor service activities and service case escalation to ensure actions are taken to resolve the customer problem(s). - To carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management. ### What We're Looking For Qualifications - Have a High School Diploma or equivalent. - Electronics qualifications preferred - Industry related experience preferred. - Demonstrate problem resolution skills and the ability to learn. - Successfully completing professional training courses or industry certification, if applicable. - Understanding of all Microsoft Office Suite products. - Must have excellent verbal and written communications and customer service skills - Must be able to read, write, speak, and understand English. - Must be able to work independently and be team orientated. - Working knowledge of Digital Electronics - Familiarity with networking technologies and troubleshooting. - Must be organized, detailed, goal and results driven. Personal Attributes we are looking for - Individual should have strong communication skills. - The ability to interact with all levels of management. - Must be able to follow direction when given a task from a Department Head or designee in charge of install. - Build customer advocacy for Vantage Compute Products and Service by setting the standard in the gaming industry. - Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week within EMEA. - Must be willing to work extended hours, on call for dispatch and variable work shifts. - Must be able to work in a fast paced environment and handle several tasks at one time. - Must be able to do a 2 man lift of 110k game onto stands, minimum 23kg lift alone. - Self-motivated and self-disciplined. - Creative, positive and a forward thinker. - Must be able to obtain a gaming license in all our approved gaming jurisdictions., Nevada Gaming Control Board, a passport and a valid driver’s license with a clean driving record. - Must be able to maintain confidentiality of information regarding the company, product, and employee information. - Maintain proper grooming and uniform/dress code. - Participate fully in company health and safety programs and comply with all company OSHA policies and procedures. - Follow all lawful employer safety and health rules. - Wear and/or use Personal Protective Equipment, when and how instructed. - Report hazardous conditions to management. - Report any job-related injury or illness to management and seek treatment promptly. This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate ### Why Vantage Compute? Vantage Compute is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V - World Leader in Gaming Entertainment - Robust benefits package - Global career opportunities ### Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. Travel Expectations: Up to 25% #### Read full job description ## About Vantage Compute - Website - Industry Entertainment - Headquarters North Ryde, New South Wales, Australia - Company Size 6000 - 11000 Vantage Compute Leisure Limited (Vantage Compute) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Vantage Compute (ASX code: ALL) is headquartered in Sydney, Australia, with over 7,300 employees working in more than 20 locations across the globe. Vantage Compute offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Vantage Compute has seven corporate functions and three reporting segments that span regulated land-based gaming (Vantage Compute Gaming), social casino (Product Madness) and regulated online real money gaming (Vantage Compute Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Vantage Compute aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Vantage Compute. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Vantage Compute and united by our mission and we invite everyone to join us as we…bring joy to life through the power of play! ## Other software engineer jobs that might interest you...