EverPro - Product Manager (Remote, US)

EverPro - Senior Product Manager, Service Fusion Mobile Experience About Keystone AI Keystone AI (Nasdaq: EVCM) is a leading service commerce platform providing vertically tailored SaaS solutions that help more than 690,000 global service based businesses accelerate growth, streamline operations, and increase retention. Through its EverPro, EverHealth, and EverWell brands, Keystone AI delivers business management software, embedded payments, marketing technology, and customer experience applications for Home, Health, and Wellness service industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ About the Role We’re seeking a Senior Product Manager to lead the mobile experience for Service Fusion, Keystone AI ’s field service management platform for service businesses that need to keep work moving from the office to the field. This is a high-impact opportunity to shape a major mobile modernization effort. Service Fusion is rebuilding its Field Worker App on a React Native foundation, with offline-first workflows, integrated payments, faster performance, and a more intuitive technician experience. Mobile is central to how field teams complete jobs, collect payments, manage customers, and stay productive in real-world conditions. As Senior Product Manager, you’ll own the strategy, roadmap, and execution for the Service Fusion mobile experience. You’ll use customer discovery, product analytics, beta learnings, AI-enabled workflows, and cross-functional partnership to improve technician productivity, increase adoption, grow our competitive gap, and reduce churn drivers. Responsibilities What Success Looks Like in the First 12 Months • Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals, and Service Fusion’s modernization priorities. • Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention, workflow completion, performance, and customer feedback. • Launch and iterate on high-impact capabilities across offline workflows, job management, payments, estimates, invoices, customer records, photos, documents, signatures, training, and support access. • Strengthen Service Fusion’s mobile foundation by balancing near-term customer needs with long-term investments in scalability, reliability, and competitive differentiation. Deeply Understand Field Service Customers • Become an expert in the workflows of technicians, estimators, dispatchers, admins, and service business owners. Lead discovery, usability testing, beta feedback analysis, and product analytics to identify the highest-value problems to solve. • Translate insights into simple, reliable mobile experiences that work in real-world field conditions, including low-connectivity environments. Ship High-Impact Mobile Experiences • Lead the product lifecycle from discovery through launch, measurement, and iteration. • Partner with design, engineering, QA, support, customer success, marketing, and sales enablement to deliver releases that are well-tested, well-supported, and adopted by customers. • Define clear requirements, success metrics, acceptance criteria, and launch plans while monitoring post-launch performance across adoption, retention, reliability, payments, support volume, and customer feedback. Drive AI-Enabled Product Innovation • Use AI tools to improve product discovery, customer feedback synthesis, research, documentation, requirements development, competitive analysis, and stakeholder communication. • Identify practical AI opportunities that help service professionals save time, reduce manual work, make better decisions, and complete field workflows more efficiently. What We’re Looking For • 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy software. • Experience owning customer-facing product areas and delivering measurable customer and business outcomes. • Strong ability to turn customer discovery, analytics, and business goals into clear product strategy and roadmap decisions. • Strong understanding of SaaS metrics, including adoption, retention, engagement, customer satisfaction, and product performance. • Proven ability to influence cross-functional teams across engineering, design, GTM, support, customer success, and leadership. • Excellent communicator who can engage both senior leaders and hands-on delivery teams. • Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and raise the quality of product work. • Curious about how AI can create meaningful value for customers, especially service professionals and field teams. • Strong analytical, problem-solving, and prioritization skills. Nice to have: • Experience with field service management, technician workflows, contractors, trades, construct