EUC Specialist

Job Description: Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune Performing monthly Windows machine patching and application deployments using SCCM 2012 Microsoft server 2012 and 2016 administration. Active Directory skills and experience Performing Server health checks and group policy administration Provide support for MS Exchange Server 2013 Azure Active directory administration Management of Konica Minolta printers via YSOFT and troubleshooting printer issues Incidents, service requests and change management using BMC Remedy force tool Knowledge on Service Now ITSM Platform Timely and professional follow up on all calls, Quick identification, and control of high priority issues Troubleshooting MS Office 2016 and Office 365 issues O365 Mailbox, distribution list and shared mailbox creations Troubleshooting outlook issue Installing software’s and troubleshooting application related issues Managing hardware and software CMDB Coordinating with vendors to troubleshoot issues Providing on call and on-site support Troubleshooting Network, VPN and Switches related issues Performing Data Center tasks Monitoring SCOM and Nagios alerts and resolving the issues Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement Promptly responding to user issues via email, phone and in person Providing support to VIP users Experience in diagnosing and supporting AV systems like Polycom Excellent troubleshooting, multitasking, problem solving and time management skills Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops Re-imaging the laptops Working on Windows 10, 8 and 7 machines and troubleshooting the issues Microsoft System Center 2016 Virtual Machine Manager support and administration Providing support for OneDrive, SharePoint, Microsoft Teams Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP) Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business) Troubleshooting Network issues (LAN, Wi-Fi issues) Monitoring security patch updates Good Hands on knowledge on Compliance and security pertaining to patching windows. Originally posted on Himalayas