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Escalation Engineer
Nimbus Data Systems · Pune · Indexed today
About the role
KEY DUTIES Independently own and resolve high-priority or complex customer issues with minimal supervision Reproduce and analyze product defects using advanced troubleshooting techniques and tools Collaborate with developers to identify root causes and drive timely resolution of defects Identify trends in escalations and provide feedback to improve product quality and customer experience Document investigation findings, root causes, and resolution steps clearly for both internal and external aud
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Responsibilities
- ▸Own and resolve high-priority customer issues
- ▸Reproduce and analyze product defects
- ▸Collaborate with developers on defect resolution
- ▸Identify trends and provide feedback on product quality
FAQ
Is the Escalation Engineer role at Nimbus Data Systems remote?+
This Escalation Engineer position is listed as onsite (Pune).
What is the salary for the Escalation Engineer role at Nimbus Data Systems?+
The listing states 2000000-5000000 INR.
What seniority level is this Escalation Engineer role?+
This is a unknown level position.
How do I apply for the Escalation Engineer role at Nimbus Data Systems?+
Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Nimbus Data Systems.