ERP Cloud Managed Services Finance Functional Consultant

📋 Description Deliver day-to-day operational support activities across one or more Oracle ERP modules Triage incoming incidents and service requests, assessing priority and business impact, ensure Own tickets through their lifecycle, monitoring progress, proactively following up with resolver Resolve standard L1 & L2 queries directly, providing guidance on system processes and Perform routine system administration activities such as user setup, password resets, role Engage with customers through agreed communication channels, providing regular and clear updates on 🎯 Requirements Experience working in an application support or service desk role (2 to 3 years preferred) Exposure to Oracle ERP Cloud (Financials including General Ledger, Accounts Payable, Accounts Good understanding of basic ERP processes and business workflows Experience using ITSM tools for incident and request management Familiarity with ITIL concepts such as incident management, service requests, and SLAs Good analytical and problem-solving skills with strong attention to detail 🎁 Benefits Quarterly Performance-Related Profit Share Scheme Strong Career Progression & mentorship coaching through Strength in Balance & Leadership Flexible/remote working options Financial Wellbeing initiatives including a 5% employee-matched pension contribution, Private Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness 24 days holiday plus Public Holidays, enhanced maternity/paternity leave, marriage/civil