Jobs · empllo
Entry Level Support Engineer
NewEraTech · Worldwide · Posted 6d ago
Available in 8 locations
New Zealand · onsite Apply → New Zealand - Henderson Apply → New Zealand - Manukau · onsite Apply → New Zealand - Mt. Wellington · onsite Apply → New Zealand - Napier · onsite Apply → New Zealand - Northcote Apply → New Zealand - Oamaru · onsite Apply → Worldwide · remote Apply →About the role
📋 Description Respond to client inquiries and provide technical support via various channels (phone, email, chat Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Complete daily timesheets with strong attention to detail 🎯 Requirements Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Practical technical knowledge in supporting and implementing Windows 11 Server (Windows Server 2022) Azure Active Directory Firewalls (FortiGate) 🎁 Benefits A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars An opportunity to earn while you learn with our Certification Bonus Program EAP Program – Raise limited. Three free sessions per year. Cost price on products from our suppliers
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FAQ
Is the Entry Level Support Engineer role at NewEraTech remote?+
This Entry Level Support Engineer position is listed as remote (Worldwide).
What seniority level is this Entry Level Support Engineer role?+
This is a junior level position.
How do I apply for the Entry Level Support Engineer role at NewEraTech?+
Use the "Apply on empllo" button to open the original posting on empllo, where you can submit your application directly to NewEraTech.