Director, User Research - Product Design

Solstice Analytics is hiring a Research leader to define the next evolution of our research practice. You will lead a group that integrates human insights with quantitative depth and AI-driven synthesis to build the right products for our customers while driving measurable business impact. At Solstice Analytics, we help customers visualize and troubleshoot complex, distributed systems at scale and keep them healthy. As the Director of User Research, you will lead the charge in transforming dense technical signals into human-centric experiences by establishing a research culture that is fast, actionable, and deeply integrated into our product development lifecycle. In this role, you will build a lean, high-impact team of researchers while simultaneously empowering our entire design and product organization with the methods and tools needed to deeply understand customer pain points and motivations. You will be responsible for moving the team beyond tactical, project-level work toward strategic influence that drives measurable business outcomes. What you’ll do: Grow, manage and mentor a talented group of researchers to operate at the frontier of the field. Establish a Mixed-Methods Practice ensuring researchers can analyze product telemetry and statistical data ("the what") alongside qualitative insights ("the why"). Scale Research Capabilities by defining inquiry methods and teaching the broader organization (designers and PMs) how to use them to run deep, insight-driven probes. Take accountability for the business metrics influenced by research findings. You will be expected to demonstrate business impact through the work that you lead. Build the foundation for AI as a research collaborator, using tools like custom GPTs and synthetic personas to accelerate synthesis and provide real-time deliverables. Collaborate with the Head of Design, design and cross functional leaders to establish roadmaps and ensure research insights are grounded in both technical reality and user needs. Who You Are: 10-15+ years in user research or product design, with experience building and managing high-performing teams. Proficient in both qualitative and quantitative methodologies, with the ability to size and validate behavioral patterns using data. Proven track record of moving research beyond "usability testing" to impacting product direction and business metrics. Comfortable navigating the technical complexities of modern software development and infrastructure. Excited by the potential of AI to transform how research is conducted, synthesized, and shared. Solstice Analytics values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Solstice Analytics employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Solstice Analytics. #LI-Hybrid Solstice Analytics offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Solstice Analytics offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Solstice Analytics is: $220,000 — $320,000 USD About Solstice Analytics: Solstice Analytics is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Solstice Analytics enables businesses to move faster with clarity and confidence. Learn more about #Solstice AnalyticsLife on Instagram , LinkedIn, and Solstice Analytics Learning Center. Equal Opportunity at Solstice Analytics: Solstice Analytics is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Solstice Analytics endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. 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